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Return Policy

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1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of the delivery date for a refund or exchange, subject to the conditions outlined in this policy.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The product must be in the same condition as when you received it
  • You must have proof of purchase (order confirmation or receipt)
  • The return must be initiated within 30 days of delivery

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products that are damaged due to misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

4. Return Process

4.1 Initiating a Return

To initiate a return, please contact us at one of the following email addresses:

  • info@grizelonphrel.world
  • contact@grizelonphrel.world
  • support@grizelonphrel.world
  • help@grizelonphrel.world

Please include the following information in your return request:

  • Order number
  • Reason for return
  • Product name and quantity
  • Your contact information

4.2 Return Authorization

After reviewing your return request, we will send you a Return Authorization (RA) number and instructions for returning the product. Please do not return the product without receiving authorization, as unauthorized returns may not be processed.

4.3 Shipping the Return

You are responsible for the cost of return shipping unless the product is defective or we made an error in your order. We recommend using a trackable shipping method and retaining proof of shipment.

Please send the return to:

Grizelonphrel
Adelgade 11, 8900 Randers, Denmark

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your returned product, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

5.2 Refund Amount

The refund amount will include:

  • The purchase price of the returned product
  • Original shipping costs (if the product was defective or we made an error)

The refund amount will not include:

  • Return shipping costs (unless the product was defective or we made an error)
  • Any handling fees

6. Exchanges

If you wish to exchange a product, please contact us to initiate the exchange process. Exchanges are subject to product availability and the same return conditions apply.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven't received your refund within 10 business days after we've processed it, please check your bank account or credit card statement. If the refund still doesn't appear, contact your bank or credit card company, as it may take some time before the refund is posted.

If you've checked with your bank and still haven't received your refund, please contact us.

9. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at the email addresses provided above.

The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods.

10. Return Shipping

You are responsible for the cost of returning the product unless:

  • The product is defective
  • We sent you the wrong product
  • The product was damaged during shipping

11. Product Packaging

Please return products in their original packaging whenever possible. This helps protect the product during transit and ensures faster processing of your return.

12. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

Grizelonphrel
Adelgade 11, 8900 Randers, Denmark
Email: info@grizelonphrel.world
Email: contact@grizelonphrel.world
Email: support@grizelonphrel.world
Email: help@grizelonphrel.world

13. Google Ads Policy and Denmark Regulations

Our return policy complies with Google Ads policies and Danish consumer protection laws:

  • Google Ads Compliance: We maintain transparent return policies as required by Google Ads for dietary supplement sellers
  • Danish Consumer Rights: We comply with the Danish Sale of Goods Act (Købeloven) and EU consumer protection directives
  • Distance Selling: We comply with EU Directive 2011/83/EU on consumer rights for distance contracts
  • Consumer Ombudsman: Our policies comply with guidelines from the Danish Consumer Ombudsman
  • Transparency: All return terms are clearly stated and easily accessible

As a business operating in Denmark, we ensure all return and refund processes comply with applicable Danish and EU regulations.

14. Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website after any changes constitutes acceptance of the new policy.